Yes. We work with most all major insurance companies. We also have dedicated staff that works to maximize your benefits. Many treatment centers will not provide these services and leave the difficult task of dealing with the insurance companies up to the patient and family.
How long are your programs?
Treatment length is based on the individual need of the patient. Many patients will stay for longer periods of time, especially youth. Please call for further information on length of stay.
What are your success rates?
Sundown measures many aspects of the treatment process and success. We conduct multiple internal surveys and use external partners to examine our practices. Sundown is also participating in a national outcomes project to help us benchmark with other providers.
Sundown M Ranch outcomes have historically shown our programs to be effective and efficient with high levels of customer satisfaction being reported by our patients.
How is the family involved?
Sundown M Ranch provides a 3 day family program. Family members stay on campus in our family annex and have a schedule that is specific to the family program. This is a very important part of the treatment process and highly recommended for all patients that come to treatment.
We are a dual capable facility. Meaning that we are able to provide treatment for most patients with co-occurring mental health issues. The appropriateness of our program will be assessed by an admissions specialist.
Is my privacy protected?
Sundown M Ranch is committed to each patient’s confidentiality is ensured by our legal responsibility as mandated by state and federal law (including 42 CFR Part 2). Each staff member is dedicated to upholding these standards in all communications and records. Staff, patients, family members, and visitors all sign a confidentiality statement and agree to keep all knowledge or information of Sundown M Ranch staff, patients, and family members confidential at all times. We go to great lengths to protect the anonymity of everyone who enters Sundown M Ranch.
Can I make phone calls, receive mail, have visitors?
Patients are not allowed to have visitors or place phone calls until the 6th day of treatment. For more information regarding visiting and phone calls, click the button below.
Cell Phones are not allowed.
Patients are on blackout for until their 6th day of treatment. Once off of blackout they are able to use payphones to make outgoing calls only.
Pay phones are open from 6:00 a.m. to 8:00 a.m. and then 4:00 p.m. to 11:00 p.m.
Sundown does not own or operate the pay phones, so we have no control over the costs. We encourage all patients to bring a phone card rather than relying on collect calls.
The initial blackout period does not apply to mail.
Packages/large envelopes are opened with a staff member present.
Please do not send food or beverages.
Patients are not able to send or receive email. Our email is used for administrative purposes only.
Visitors are required to sign a confidentiality agreement upon arrival.
Visiting is allowed from 12:30pm to 5:00pm on Saturdays, Sundays, and approved holidays. Visitors arriving at any other time will be asked to leave the premises.
Visitors are required to attend the 1:00p.m. lecture and the 2:00p.m. film.
Please do not bring food and beverages.
Pets are not allowed.
Nicotine use is permitted in designated areas only.